The Productive Conversation Playbook
A step-by-step plan, with scripts and worksheets, for leaders who want their team to handle concerns directly and skillfully.
Sound familiar?
Your team members are having the wrong conversations with the wrong people. Concerns go to everyone except the people who can act on them, and they arrive as judgments instead of what someone actually saw and heard. And it’s costing you alignment, trust, and results.
Four phases, one step at a time
Evaluate the conversations your team is really having.
Equip yourself with the Productive Conversation Framework and its two tools: the Direct Conversation Standard (right people) and the Learner’s Ladder (right stuff).
Equip your team with the Productive Conversation Framework, so their conversations are directed to the right people and filled with the right stuff.
Embed the practices into your team’s everyday work, so productive conversations become your team’s habit.
What's inside
- Why productive conversations drive your team’s success, and why they don’t happen on their own
- Three ways to evaluate your team’s conversations, including the free Conversation Quality Assessment
- The Productive Conversation Framework: the Direct Conversation Standard and the Learner’s Ladder
- A complete launch meeting, with agenda and word-for-word script
- Scripts for redirecting concerns and going direct
- Two checks to use in every meeting, and a six-month plan
- Worksheets and a printable reference guide
38 pages | PDF
Brian has equipped leaders at the following organizations:
Who it's for
Leaders of teams and leaders of leaders who want a cohesive team that addresses its critical issues skillfully.
The Productive Conversation Playbook
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